Location: Flexible (North America focus) | Full-time

Role Overview

The Sales Operations Manager partners closely with the CEO and commercial leadership to enable effective sales execution through strong CRM ownership, pipeline management, and sales process coordination. The role focuses on bringing structure, visibility, and follow-through to commercial activities, ensuring opportunities progress smoothly from early engagement through post-sale handover. This role is well suited for someone who enjoys working at the intersection of sales, operations, and cross-functional coordination in a fast-growing digital health environment.

Key Responsibilities

Sales Enablement & Executive Support

• Partner with the CEO to support sales planning, outbound coordination, and relationship follow-ups with prospective healthcare partners.
• Prepare and tailor sales materials, proposals, and pitch decks in collaboration with marketing and leadership.
• Attend selected sales and partnership meetings, capturing action items and ensuring timely follow-through.
• Act as a central coordination point between sales, marketing, clinical, technical, and operations teams.

CRM & Pipeline Management

• Own day-to-day CRM operations, including lead intake, qualification workflows, deal stage tracking, and data hygiene.
• Maintain accurate, up-to-date visibility of the sales pipeline and opportunity status.
• Produce regular pipeline summaries, dashboards, and insights for leadership.
• Continuously refine CRM workflows and sales processes as the commercial function scales.

Commercial & Deal Coordination

• Coordinate preparation of commercial proposals, statements of work (SoWs), pricing inputs, and contract documentation.
• Ensure product and service offerings are clearly documented and consistently represented in commercial materials.
• Support internal alignment on scope, timelines, and commercial assumptions.
• Track approvals, documentation status, and key milestones across active opportunities.

Post-Sale Transition & Handover

• Facilitate structured handover from commercial discussions to delivery teams following deal confirmation.
• Support alignment on onboarding plans, implementation timelines, and partner success metrics.
• Ensure commercial commitments and assumptions are clearly documented for delivery teams.

Qualifications & Experience

• 5+ years of experience in sales operations, commercial operations, business support, or partnership coordination, ideally within healthcare, digital health, or life sciences.
• Hands-on experience with CRM platforms (e.g. Salesforce, HubSpot), including pipeline tracking and reporting.
• Strong organisational skills with excellent attention to detail and follow-through.
• Clear, confident communicator comfortable supporting senior executives and cross-functional teams.
• Comfortable operating in a fast-paced, entrepreneurial environment with evolving processes.

Please send your resume to sathya@mobiointeractive.com.